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User Agreement

Alppicability of the agreement:
This agreement ("user agreement") incorporates the terms and conditions for My Kind Vacations Pvt. Ltd. and its affiliate Companies ("MKOV") to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of MKOV by using MKOV's websites or using any other customer interface channels of MKOV which includes its sales persons, offices, call centers, advertisements, information campaigns etc.

Both User and MKOV are individually referred as 'party' to the agreement and collective referred to as 'parties'.

User's responsibility of cognizance of this agreement
The Users availing services from MKOV shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by MKOV for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or MKOV with respect to any services to be provided by MKOV shall be restricted to the scope of this agreement.

MKOV reserves the right, in its sole discretion, to terminate the access to any or all MKOV websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by MKOV like the air tickets, MICE, bus, rail, holiday packages etc. Such TOS will be provided/ updated by MKOV which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules.

MKOV's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail MKOV's Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other MKOV document, then these terms shall control.

Fees Payment
MKOV reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. MKOV further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by MKOV for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. MKOV is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request MKOV for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and MKOV as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or �no show� air or hotel booking shall be deemed to have been forfeited.

Right To Refuse
MKOV at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by MKOV is not complete until full money towards the service is received from the customer and accepted by MKOV.

Without prejudice to the other remedies available to MKOV under this agreement, the TOS or under applicable law, MKOV may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
• The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
• MKOV is unable to verify or authenticate any information provided by the user; or
• MKOV believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or MKOV.
MKOV may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with MKOV or use the website in any manner whatsoever until such time that the user is reinstated by MKOV.

Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, MKOV reserves the right to recover any amounts due and owing by the user to MKOV and/or the service provider and to take strict legal action as MKOV deems necessary.

Right To Cancellation By MKOV In Case Of Invalid Infromation From User
The User expressly undertakes to provide to MKOV only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from MKOV.

In case MKOV discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, MKOV in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, MKOV shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies MKOV of any such claim or liability and shall not hold MKOV responsible for any loss or damage arising out of measures taken by MKOV for safeguarding its own interest and that of its genuine customers. This would also include MKOV denying/cancelling any bookings on account of suspected fraud transactions.

Modification Of These Terms Of Use
MKOV reserves the right to change the terms, conditions, and notices under which the MKOV websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions

Jurisdiction
MKOV hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. MKOV considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.

Responsibilities Of User Vis a Vis The Agreement
The User expressly agrees that use of the services is at their sole risk. To the extent MKOV acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall MKOV be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. MKOV may change the features or functionality of the services at any time, in their sole discretion, without notice. MKOV expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from MKOV or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the MKOV pages or otherwise use any of the contents, pages, information or any other material provided by MKOV. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying MKOV in writing.

Refund and Cancellation
Amendment & Cancellation Policy: For any amendment in your current booking, please call us at our Customer Care number 011-47275555 between 10:00AM to 7:00PM (Monday to Saturday). Amendment in your existing booking can only be made till 48 hours prior to your date of travel.
You may cancel your existing booking 48 hours prior to the date of travel by calling us at our Customer Care number 011-47275555 between 10:00AM to 7:00PM (Monday to Saturday).

The Airlines service fee with the difference in amount, if any shall also be payable. For cancellation of your existing booking, there will be a charge of Rs. 200 for Domestic and Rs.500 for International Tickets. In case you cancel your booking online. Apart from this, amendment/cancellation charges from the Airlines will be applicable over and above our cancellation fee.
Please refer to airline specific amendment and cancellation policy in case of any amendment/cancellation required. You may be required to contact the nearest airline office to get your reservation cancelled.

Refund upon Cancellation
You are required to send the paper ticket to us at the below-mentioned address:
My Kind Vacations Pvt Ltd.
407-408, namdhari chambers, 9/54 Desh Bandhu Gupta Road
Karol Bagh, New Delhi

We commit to process the due refund within 15 days from the date the paper ticket is received by us. For E-tickets as well as payment received through credit/debit card, the refund is processed and returned within 72 hours from the date the cancellation is requested. Payment made using other modes will be refunded in form of a cheque within a maximum of 15 days from the date of receipt of ticket.

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